Having a knowledge base is a must if you’re selling a product on your website. Detailed documentation or knowledge base helps users get started with your product and use it without any problems.
It also reduces support tickets, increases productivity, and will help you scale your customer support operations.
Luckily, in WordPress, there are some awesome documentation and knowledge base plugins for you to use.
In this article, I’ll be talking about one such documentation WordPress plugin in detail. Yes, I’m talking about BetterDocs.
I’ll go through the key benefits, pros, and cons of this WordPress plugin in this BetterDocs review.
Let’s get started.
What is BetterDocs?
BetterDocs is a documentation and knowledgebase plugin for WordPress that helps you provide detailed information about your products or services on your website.
With this plugin, you can set up instant self-servicing for your customers helping you reduce support tickets and improving the overall customer experience.
While there are many documentation plugins for WordPress, what makes BetterDocs so special is that it comes with many features that can help you create the ultimate documentation on your website.
It comes with features such as:
- Ready-made Templates
- Live Search Bar
- Analytics for Knowledge Base
- Instant Answers
- Styling Options
This is just a preview of what’s inside BetterDocs. To get a better understanding of how BetterDocs can help you, let’s take a look inside the plugin.
Like I said above, BetterDocs is loaded with features that will actually help you improve the customer experience and provide information more easily to your users.
Here are some of the key features of BetterDocs:
If you’re in need of a knowledge base, it probably means that you’re looking for an instant solution to provide information to customers without them having to send support tickets.
For that case, a knowledge base is a perfect answer. But, creating and setting up a documentation page is not easy and can be time-consuming.
Fortunately, BetterDocs offers ready-made templates that you can use to create a beautifully designed documentation page in minutes.
These templates are highly customizable and do not require any coding.
Scrollable Table Of Contents
While browsing documentation, many users often visit other documentation articles to fully understand the product or service.
For this very reason, BetterDocs provides a scrollable table of contents in the documentation for better navigation.
This will help users quickly and easily navigate through the different articles of your documentation.
BetterDocs lets you customize the knowledge base style according to your needs and preferences.
The plugin comes with options to change the layout, color, or fully customize the knowledge base using popular page builders like Elementor or Oxygen Builder.
This is a very useful feature as it will allow you to match the documentation style to your brand’s style.
Chatbots are very popular for quickly answering user queries and questions. BetterDocs gives you the ability to set up instant answers that help users quickly find answers.
With Instant Answers, users can search for questions they have and find answers quickly. Not only this, if they have a complex query, they can directly send you a question to your email through the instant answers bot.
What’s best about Instant Answers is that you can add it on any page of your website and it’s not just limited to your documentation page.
Knowledge Base Analytics
Investing time to create detailed documentation without knowing if it’s actually helpful is a bad idea.
To help you understand whether your knowledge base is actually helping the users or not, BetterDocs provides analytics to help you evaluate the performance.
You can get insightful data on the traffic, views, click rates, and more using their analytics tool.
This will help you understand what documentation pages are the most viewed and other information on how you can improve your documentation.
BetterDocs comes with a live search feature so that users can instantly search for questions and find their answers.
This can help improve customer satisfaction as they’ll be able to find their answers in no time with the advanced live search.
Manage Multiple Knowledge Bases
With BetterDocs, you can manage multiple knowledge bases on your website. So, if you have multiple products or services, you can create separate knowledge bases dedicated to each one of them.
This can help you efficiently manage documentation on your website and have clear navigation that doesn’t confuse the users.
BetterDocs integrates with WPML seamlessly allowing you to translate your documentation into different languages and help connect users across the world.
This is quite helpful if you’re selling a particular country or region.
Create Restricted Internal Knowledge Base
BetterDocs also lets you create an internal knowledge base restricted for certain users. You can control access to the internal knowledge base based on user roles.
While this isn’t something you might use, it can still be helpful if you want to create documentation for certain users on your website.
Creating A Documentation Using BetterDocs
So, I’ve talked in detail about the different features you get in BetterDocs. But how easy is it to actually set up documentation using this plugin?
Well, let’s find out. I’ll show you step-by-step how to create a knowledge base using the BetterDocs WordPress plugin.
Once you have the BetterDocs plugin installed on your website, you’ll find a new menu for it in your WordPress dashboard.
After plugin activation, you’ll be redirected to their general settings page as shown below:
From this page, you can change basic settings such as the documentation page slug, category slug, and other settings.
To add a new documentation article, go to BetterDocs > Add New button. It’ll open up the editor where you can start writing the article content.
This way, you can write and add articles to your documentation easily. For customizing the layout of your documentation page, navigate to BetterDocs > Layouts > Documentation Page.
From this page, you can customize the layout of the documentation page, single document page, and archive pages.
You can choose to display elements such as live search, change listing layout, and more.
For advanced customization, you can go to BetterDocs > Single Doc and choose from different layouts for the single document page.
That’s pretty much all about using the BetterDocs WordPress plugin. As you can see, there’s nothing complex about configuring and using the plugin.
You can easily set up your knowledge base and add articles to your documentation.
BetterDocs Pricing & Discount Code
By now, you’ve seen everything BetterDocs can do and how it can help you create a better knowledge base with ease.
The question remains: How much does BetterDocs cost?
Well, the good news is that BetterDocs comes with both a free and a pro version. So, if your needs are minimal, the free version of the plugin will suffice.
But if you want to create the ultimate knowledge base on your website, then you will have to use the pro version of BetterDocs.
Here’s the pricing of BetterDocs Pro:
The plugin costs $69 annually for the Individual plan and lets you use the plugin on a single site. You also get 1 year of updates and support.
They also offer the Small Business plan which costs $149 annually for the plugin to be used on unlimited websites. Lastly, the Agency plan costs a one-time fee of $299 for unlimited site usage.
With the pro version of BetterDocs, you’ll get access to advanced features such as user role management, advanced search, ready-made templates, internal documentation, and more.
If you’re looking to purchase the pro version of BetterDocs, we’ve got some good news for you. We are offering a special 10% discount code for the WPLeaders audience (that is you!). With this coupon code, you can save some money on your purchase of BetterDocs.
Pros & Cons Of BetterDocs
Let’s take a look at the pros and cons of BetterDocs so that you have an overall birds-eye view of this plugin:
- Easy to set up and use
- Highly customizable
- Works with page builders
- Comes with ready-made templates
- Live search
- Internal documentation
- Can create multiple knowledge bases
- The free version is pretty limited
Before putting your money into purchasing BetterDocs, it’s wise to know what else is out there in the market.
Among the various WordPress documentation plugins out there, only a few are good and even comparable to BetterDocs.
The only viable alternative to BetterDocs is Heroic Knowledge Base Plugin which comes with more or less the same features as BetterDocs.
With Heroic Knowledge Base Plugin, you can easily create a powerful documentation page with live search, analytics, and more.
But when compared to BetterDocs, it falls short because it’s a bit expensive.
BetterDocs is the ultimate documentation and knowledge base plugin for WordPress. I hope this BetterDocs review helped you learn more about this plugin and why it’s the best in the market.
Whether you want to create a basic knowledge base on your website or want to go all out and create the best documentation for your users, BetterDocs remains the top choice given all the features it offers.
The price of the plugin is very affordable as well making it the perfect option for anyone out there.
If you have any more questions about BetterDocs, ask them below in the comments section.