10 Best WordPress Documentation & Knowledge Base Plugins (2020)

Knowledgebases are extremely useful when you want to organize information on your website in a proper manner.

Businesses who sell products or services often require documentation or a knowledge base to help users find information easily.

Fortunately, there are a lot of WordPress documentation & knowledgebase plugins that can help you create your own knowledge base without any technical skills.

In this article, I’ll share with you the 10 best WordPress documentation & knowledgebase plugins that can help you set up your own knowledge base.

Let’s get started.

The plugins in this list will help you set up your own knowledge base and organize your information in an efficient manner.

We’ll go through the features of each plugin in detail to help you decide which plugin fits your needs perfectly.


1. Heroic Knowledge Base Plugin

Heroic Knowledge Base is a very popular WordPress knowledge base plugin that is used by over 23,657 customers and is trusted by big names such as CrazyEgg, OptimizePress, Pagely, and more.

With this plugin, you can create a powerful knowledge base on your website which provides instant answers to your users.

Herioc Knowledge Base Settings

The plugin also features article feedback which lets users rate which articles are helping and which are not allowing you to improve your knowledge base even further.

You can also attach downloadable files in your articles with this plugin.

Another great feature of the plugin is built-in analytics which lets you get a clear overview of which articles are helping your website readers.

Herioc Knowledge Base Analytics

Heroic Knowledge Base provides instant theme integration so that you don’t have to worry whether the plugin is compatible with your WordPress theme.

Here are the features available in Heroic Knowledge Base WordPress plugin:

  • Add/Edit articles
  • Article versioning with revisions
  • Attach files to articles
  • Password protect & hide articles
  • Custom article categories & tags
  • Drag & drop category ordering
  • Collect article feedback
  • Mobile friendly
  • AJAX live search
  • Custom slugs/permalinks
  • WPML compatibility
  • Widgets included
  • Fully localized
  • Theme integration-ready
  • Developer friendly
  • Regular updates
  • Friendly support

From the above list, it’s no doubt that the plugin covers all features you would ever want in a knowledge base plugin.

The question is:

How much do you have to pay for this plugin?

Let’s take a look at the pricing:

Herioc KB Pricing

The single-site license of Heroic KB costs $79 and comes with 1 year of updates and support. But this plan doesn’t include the analytics and article feedback feature.

The plus plan of the plugin lets you use the plugin on 3 websites for $109 and comes with all the features including article feedback and analytics.

Lastly, the pro plan of the plugin has extra features such as Slack integration, HelpScout integration, and more for $349. With this plan, you can use the plugin on 5 websites.

If you’re looking for a serious solution to create a knowledge base on your website, then Heroic Knowledge Base plugin is the perfect choice for you.


2. Helpie WP

Helpie WP is a simple knowledge base plugin for WordPress packed full of helpful features.

The plugin comes with a front-end editor that lets you easily create articles, review, and publish them. This front-end editor supports rich content such as images, videos, and tables.

Helpie WP View

Helpie WP also has an auto-linking feature that lets you automatically link articles.

The plugin features a fast live search that provides instant results that are relevant to the keywords the user entered.

You can also control the content and protect certain pages or articles by passwords or user roles.

A table of content is very important for a knowledge base. Helpie WP provides a complete table of contents on every article page. The table of content is also interactive with toggles allowing you to expand or collapse topics.

Here’s a quick overview of the features of this plugin:

  • Hero-section branding
  • Template layouts
  • Category listing styles
  • Search & views insight
  • Article voting system
  • Multilingual
  • Password protected topics
  • Dynamic capabilities
  • Instant live search
  • Front-end editor
  • Revision system
  • Publishing capabilities
  • Elementor Elements support
  • Shortcode support
  • Widgets

Here’s the pricing of Helpie WP plugin:

Helpie WP Pricing

The single-site license costs $49 / year and the 5-site license costs $129 / year. Lastly, the 30-site license costs $199 / year. All the plans include all the features of the plugin.

Compared to other knowledgebase WordPress plugins, the pricing lies on the expensive side as you can get a similar plugin for a lot less.

This doesn’t change the fact that Helpie WP is an awesome WordPress plugin for creating a knowledge base. Especially if you’re looking for features such as user access restriction and password-protected pages.


3. BetterDocs

BetterDocs is an advanced documentation & knowledge base plugin for WordPress that will help you improve your user experience and reduce support tickets.

This plugin comes with ready-made templates that you can use to create a documentation page instantly.

BetterDocs Settings

You can also customize the documentation pages to add shortcodes, widgets or anything else to make your documentation even better.

The plugin also features a chat window where users can ask questions and get instant answers thereby improving the user experience.

BetterDocs Documentation Page

BetterDocs comes with a scrollable table of contents that moves on scrolling to let your visitors access the table of contents quickly and easily.

You can also track the documentation pages and get insights on which pages are performing well and which pages need improvement.

Like many other knowledge base plugins, BetterDocs also features an instant live search.

Here are the different features available in BetterDocs WordPress plugin:

  • Ready-made templates
  • Advanced live search
  • Floating TOC
  • Insightful analytics
  • Shortcode support
  • Chat window support

BetterDocs has the following pricing plans:

BetterDocs Pricing

As you can see, the individual plan costs $49 that lets you use the plugin on a single site and comes with 1 year of updates and support.

Depending on your requirements, you can choose the 5-site, 25-site or the unlimited sites plan of the plugin.


4. weDocs

If you’re looking for a free knowledge base and documentation plugin for WordPress, then weDocs is the perfect choice for you.

weDocs Documentations

weDocs lets you create a knowledge base on your WordPress quickly. You can add, edit or organize articles on your knowledge base very easily.

The plugin is very simple without any fancy features as we saw in other plugins. You can create documentations and organize them.

That’s all about weDocs.

Here are the features of weDocs WordPress plugin:

  • Create or edit docs
  • Organize docs by ordering
  • Fetch docs from external sites
  • Documentation search

The plugin is very simple and perfect for those who are looking for a plugin that lets you create a knowledge base quickly without too many features.


5. Echo Knowledge Base

Echo Knowledge Base is another free WordPress knowledge base plugin that can create documentation on your website. The plugin is very simple and works with any theme.

Echo Knowledge Base

You can organize your knowledge base by team, content or service using this plugin.

Echo Knowledgebase Configuration

It also features an instant search and a table of contents. Here are some of the features of the plugin:

  • Table of content
  • Fast search
  • Responsive support
  • Multiple levels of categories
  • Tabs layout
  • Article ordering
  • 16 pre-defined color themes
  • 4 pre-defined style combinations
  • Visual builder
  • Compatible with Gutenberg
  • Sidebar and Grid layouts

For a free plugin, Echo Knowledge Base is packed full of features and is a great choice if you’re looking for a free plugin with lots of helpful features.


6. HelpScout Docs Portal

HelpScout Docs Portal is a documentation plugin for WordPress by Creative Minds. You can use this plugin to create a document portal, a product FAQ, and a knowledge base.

The plugin is actually very simple with features such as live instant search, advanced search based on filters, and more.

HelpScout Docs Portal

You can create multiple knowledge bases using this plugin and order your articles by categories or knowledge base.

The plugin costs $59 for a single site and comes with 1 year of updates and support. The 5-site license of the plugin costs $109. They also offer a 30-day money-back guarantee for the plugin.

HelpScout Pricing

The plugin is priced a bit high for the features it offers. You can get the other knowledge base plugins mentioned in this list for the same price.


7. WP Help

WP Help is another free documentation and knowledgebase plugin for WordPress. You can create, edit, and organize your knowledge base very efficiently using this plugin.

WP Help

The plugin doesn’t have many features but it’s really helpful for those looking for a free knowledge base plugin.


8. Knowledge Base by PressApps

Knowledge Base by PressApps is an advanced plugin for creating documentation and knowledge base.

Knowledge Base by PressApps

With this plugin, you can order or reorganize your articles by simply dragging and dropping. The plugin is Gutenberg ready and also lets you set a custom permalink (slug) for the articles.

Much like other knowledge base plugins, this one also features a live search to provide instant results to the users.

Here are the features of the plugin:

  • Live article search
  • Drag & drop article reorder
  • Attach file attachments
  • Gutenberg blocks ready
  • Public or private article voting
  • Box & list layout options
  • Fully responsive

The plugin costs $49 for a single site license and comes with 6 months of updates and support.


9. BWL Knowledge Base

This knowledgebase manager plugin lets you create advanced responsive knowledge bases on your website quickly.

BWL Knowledge Base

The plugin doesn’t require any configuration and you can simply install and get started instantly. You can control the layout of the knowledge base by changing the number of columns.

BWL Knowledge Base Manager also features AJAX-based search which provides instant results to users thus improving the overall user experience.

There are popular, features, and recent tabs in the knowledge base helping the user access the most important articles easily.

BWL Knowledge Base Demo

The plugin also features a voting system allowing users to like or dislike articles. To make it even better, users can also provide feedback to help you understand how you can improve your knowledge base articles.

Here are the features of this knowledge base and documentation plugin:

  • AJAX-bases search
  • User voting system
  • User feedback
  • Multiple layout options
  • Sticky search & question button
  • Knowledgebase meta information
  • Custom widgets
  • Color customization
  • Custom CSS panel
  • Custom shortcode editor
  • Files attachment
  • Bulk and quick edit options

This feature-rich plugin costs $29 for a single-site license and comes with 6 months of updates and support.

Compared to the other plugins we’ve discussed above, BWL Knowledge Base Manager is the best value for money as it offers all the features you would require for your knowledge base.


10. Documentor

The last documentation and knowledgebase plugin on our list is Documentor. This plugin has some great features that will improve the overall experience of your knowledge base.

Documentor

Starting off with the Save as PDF option in the plugin that lets the user save the complete documentation as a PDF for offline reading.

The plugin also has the feature of user feedback allowing you to keep improving your knowledge base articles.

With the Documentor plugin, you can reorder articles by drag-and-drop. Also, the plugin offers multiple skins to let you control how your articles look.

Documentor Settings

Here are the features of this plugin:

  • Save as PDF option
  • Multiple skins
  • User feedback
  • WPML compatible
  • Drag and drop reorder
  • Live preview on the dashboard
  • Unlimited documentations
  • Shortcode and template tag

Let’s take a look at the pricing of the plugin:

Documentor Pricing

The plugin costs $19 / year for a single site license. Other plans let you use the plugin on multiple websites and also include extra features such as the knowledge base builder and other add-ons.


Conclusion

So these were the best WordPress documentation and knowledgebase plugins you can use to create your own knowledge base and add articles to it.

Creating and managing a knowledge base is a very tedious task and with the above plugins, you can make it much simpler and efficient.

If you have any questions regarding the plugins mentioned in the list, feel free to ask them in the comments below.

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